Legal, ethical, moral, and professional boundaries aspects are fundamental elements within health care. Violation of these elements increases the risk of professional compromise and litigation. Creating safety around relationships between professions and patients, as well as professionals and industry increases trust, independence, and patient outcomes.
Training topics are customized to suit specific needs.
DESCRIPTION: Relationships are the paramount of any clinical or academic work, and indeed the most challenging, yet rewarding. Relationships exist between patients and providers, between providers and members of industry, and uniquely between members of industry and patients!
Of course, all relationships have boundaries, but how does one know what’s appropriate, supportive, compassionate, and within codes of ethics and even the law? How to providers avoid incentive-based relationships? What keeps relationships safe, and ultimately what protects the sacred patient provider relationship?
This course explores in depth the nature of relationships of the unique triad within audiology: patients, providers, and industry. Social science research data are presented, explored, discussed, and applied to real-life scenarios. Guiding questions are presented and applied within a very engaging and thought-provoking format.
PRESENTATION LENGTH: Preferably 3 hours to achieve maximum impact. Adaptations for less time are considered.
PRESENTATION TYPE: Keynote, Break-out, Learning Lab and may qualify for AAA Tier One
LEARNING OBJECTIVES:
Following completion of this course, participants will:
KEY WORDS: Ethical Practice, Ethics, Sacred, Sacred Patient Relationship, Professional Boundaries, Professional Relationships
DESCRIPTION: According to Stanford University workplace toxicity has been identified as one of the leading causes of death in the US. This critical measure impacts virtually every industry, but HR Magazine notes it’s particularly pronounced within academics and health care. This includes audiology practices of every type. The ethics of low-trust behavior and its impact on patient and professional relationships is explored in depth. There are answers and solutions!
PRESENTATION LENGTH: Preferably 3 hours to achieve maximum impact. Adaptations for less time are considered.
PRESENTATION TYPE: Keynote, Break-out, Learning Lab and may qualify for AAA Tier One
LEARNING OBJECTIVES:
Following completion of this course, participants will:
KEY WORDS: Workplace Toxicity, Toxic Workplace, Workplace Trust, Ethics, Ethical Practices
DESCRIPTION: Demand for professional practice talent is at an all-time high, from the physician to every aspect of support staff. Organization reputation requires it, but most importantly, good clinical outcomes and patient satisfaction demand it. Most audiology practices focus hiring on candidate skills and experience. However, research suggests that those requirements may be secondary to skills such as integrity and trust. Outlined here are four key performance indicators (KPI) for clinical providers and support staff, each of which is essential toward maximizing outcomes, while managing and mitigating professional risk.
PRESENTATION LENGTH: Preferably 3 hours to achieve maximum impact. Adaptations for less time are considered.
PRESENTATION TYPE: Keynote, Break-out, Learning Lab and may qualify for AAA Tier One.
LEARNER OUTCOME(S):
Following the presentation, the participant will:
KEY WORDS: Leadership, Clinical Performance, Performance Improvement, Hiring, Corrective Action
DESCRIPTION: Who doesn’t love a gift?! After all, gifts are a widely-accepted ritual of relationships, holidays, celebrations, and expressions of appreciation! However, there is a space where gifts are considered incentives, inducements, and even enticements. Within health care, gifts provided between members of industry and clinical care providers are sometimes illegal, and often unethical. Many educational and larger institutions have forbidden gifts and even threatened termination for any gifts received. But why?
This course will explore the social science literature of the power of gift-giving and the influence of unconscious bias within the health care space. Discussion will intricately describe the potential influence on the sacred patient relationship and the positive impact of gift avoidance.
PRESENTATION LENGTH: Preferably 2 hours to achieve maximum impact. Adaptations for less time are considered.
PRESENTATION TYPE: Keynote, Break-out, Learning Lab and may qualify for AAA Tier One.
LEARNING OBJECTIVES:
Following completion of this course, participants will:
KEY WORDS: Unconscious Bias, Gift-giving, Gifts, Incentive, Sacred Patient Relationship
DESCRIPTION: We are well familiar with the laws, statutes, codes of ethics and rules which guide us. The discussions often surround the likes of licensure, Stark Law, Anti-Kickback Statute, Physician Payments Sunshine Act, False Claims Act, and more. And imaginably, there is a story behind each of these professional boundaries! While the understanding of these codes of ethics is one thing, the application of them in actual scenarios is quite another.
Following a brief review of these laws, rules, and codes, application to real-life scenarios will be
PRESENTATION LENGTH: Preferably 3 hours to achieve maximum impact. Adaptations for less time are considered.
PRESENTATION TYPE: Keynote, Break-out, Learning Lab and may qualify for AAA Tier One.
LEARNING OBJECTIVES:
Following completion of this course, participants will:
KEY WORDS: Legal, Ethical, Moral, Stark Law, Anti-Kickback Statute, Physician Payment Sunshine Act, False Claims Act, Deception
DESCRIPTION: This course provides the fundamental aspects of laws, statutes, codes of ethics and rules which guide and govern audiology. Details of licensure, Stark Law, Anti-Kickback Statute, Physician Payments Sunshine Act, False Claims Act, Codes of Ethics, and more are presented.
Brief history and rationale on each is explored and a thorough understanding of each is provided in an engaging, discussion-oriented presentation.
Additionally, applicable legal penalties are explored and described. Brief scenarios are reviews to facilitate learning.
PRESENTATION LENGTH: Preferably 2-3 hours to achieve maximum impact. Adaptations for less time are considered.
PRESENTATION TYPE: Keynote, Break-out, Learning Lab and may qualify for AAA Tier One.
LEARNING OBJECTIVES:
Following completion of this course, participants will:
KEY WORDS: Legal, Ethical, Moral, Stark Law, Anti-Kickback Statute, Physician Payment Sunshine Act, False Claims Act, Deception, Code of Ethics
DESCRIPTION: Is perception reality? Does what patients think of us matter? Will perceptions have an impact upon referrals, social media reviews, and even reimbursement? This compelling and engaging presentation will initially explore personal values which impact patient perceptions, and professional behavior.
PRESENTATION LENGTH: Preferably 3 hours to achieve maximum impact. Adaptations for less time are considered.
PRESENTATION TYPE: Excellent Keynote, Break-out, Learning Lab and may qualify for AAA Tier One.
LEARNING OBJECTIVES:
Following completion of this course, participants will:
KEY WORDS: Patient Perceptions, Reimbursement, Values, Self-perception
DESCRIPTION:
Some audiologists fear aspects of ethics, wondering if others are peering over their shoulders ensuring that practice is within its own code of ethics (COE). Some ethics authorities even teach principles of ethics in the context of fear. Some practitioners demonstrate fear through cynical comments or criticisms about COE and related regulations. Some believe that ethics are simply a black or white decision and shouldn't be controlled by codes of ethics or other regulatory measures.
This course will explore the four principles of ethics: respect for autonomy, nonmaleficence, beneficence, and justice within a complicated and clustered model of professional influence. We will enlighten the aspect of influence which "outsiders" (anyone who is not. direct provider to the patient) wish to have upon the sacred patient relationship. We will uncover the methods outside influencers use to find their way into that sacred space. Most importantly, we will define the most effective ways of maintaining and building the relationship with the influencers while defending and protecting the sacred patient space.
PRESENTATION LENGTH: Two hours
PRESENTATION TYPE: Keynote, Breakout, Learning Lab, may qualify for AAA Tier 1
LEARNING OBJECTIVES:
Following the completion of this course, participants will:
KEY WORDS: Ethical Practice, Ethics, Influence, Sacred Patient Relationships
DESCRIPTION:
Unethical behavior by one professional impacts all other professionals and the reputation of the profession as a whole. But how are ethics measured? Oft times we become consumed with holding each other accountable in a fear-based environment. Ethical codes were never intended to be or even appear punitive. Rather, they are intended to guide thoughts, actions, strategies, and intentions. But what happens when ethical codes are violated? Who are the reporters? Who are the enforcers? What are the potential consequences? What role should justice play in the process? What role might mercy play? What are the next steps once an ethics concern is identified?
This course will review the recommended courses of actions from professional organizations but will also address the restoration of personal and professional reputation and status. Recovery and restitution are reviewed and explored. Overall, a strategy is introduced to provide a structure for accountability and recovery.
PRESENTATION LENGTH: Two hours
PRESENTATION TYPE: Breakout, Learning Lab, may qualify for AAA Tier 1
LEARNING OBJECTIVES:
Following the completion of this course, participants will:
KEY WORDS: Ethical Practice, Ethics, Ethics Restoration, Ethics Recovery
